Help with your books or order

When a support channel is available, include your order reference, the item and a short description of the issue.

For a file problem, tell us the device and reading app. For damage or a wrong item, include photographs of the book and packaging where possible. Never send passwords or full card details.

Contact handling and any adopted response expectation: not yet confirmed. Seller: not yet confirmed.

Production and transit are separate stages. Your books are printed, then handed to a carrier. Books ordered together may arrive in separate parcels.

Estimated production: not yet confirmed Estimated transit to your delivery address: not yet confirmed Full estimate and shipping charge details: not yet available. Review both before payment.

Estimates are not guaranteed arrival dates. Faster shipping does not establish faster printing. Check both stages before ordering for an occasion.

Order and tracking: not yet available Address or delivery problem: not yet available

Digital items add no parcel; their access instructions are separate.

Damaged, incorrect or missing books When a support channel is available, include your order reference and the issue. Include photographs of damage or an incorrect item where possible; for a missing delivery, include the tracking status. Reporting periods, available remedies and any return steps or costs: not yet available.

Digital access or file problems Tell us the product, device, reading app and what happened. Access help and digital refund terms: not yet available.

Cancellation or return requests When a support channel is available, include your order reference. Eligibility, deadlines, instructions and costs: not yet available.

Refund method and timing, when a refund is approved: not yet confirmed.

Full purchase and remedy terms: not yet available.